Thank you for purchasing our Tri(triple)-Screen on ficihp.com If you are not completely satisfied with your purchase, we are here to help.
Application for return
Items can be returned within 15 days of delivery, please contact ficihp customer service to determine the best course of action. ficihp does not issue refunds for products purchased through other entities such as distributors or retail partners. Defective units are within the scope of ficihp, please check your order upon receipt, if the item is defective, damaged or received the wrong item, please contact us immediately so that we can assess the problem and correct the error. A copy of the ficihp credit card or Paypal purchase receipt and a copy of the original ficihp invoice may be requested before ficihp customer service issues a return authorization.
Return Material Authorization (RA) Number The RA number must be obtained before returning the product, please send an email to [email protected] with the following information:
name: address: telephone: reason for return: purchase date: unit serial number:
After receiving the RA number, send the product to ficihp
Shipping charges are non-refundable unless we made a shipping error. We will purchase a return label for you and shipping will be deducted from your refund amount. Please ensure that the product is intact and unopened. If it is not a quality problem that affects the second sale, no refund will be given. ficihp reserves the right to refuse any refund request if the product received is damaged or missing any accessories, materials or other original components. All returns will be subject to a restocking fee of $20 per item.
We will submit your refund within 14 days of receiving your return, subject to the requirements of the Return Policy. You will then receive a confirmation email and the refund will be made to your original payment method. Please keep in mind that it may take some time for your bank or credit card company to process and issue the refund after we submit it.
After you purchase the product, we will arrange for the supplier to ship the product to the packaging site immediately. When you need to cancel an order for your own reasons, we will charge a handling fee payable to logistics and payment facilities, totaling 20% of the purchase price. Please make sure you are buying on demand before placing an order. Keep in mind that it may take some time for your bank or credit card company to process and issue the chargeback.